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General Inquiries

Welcome to our general inquiries page.

Members: We have a special section for you. Visit the Member Contact Information page for a complete list of important phone numbers and contact information including medical and pharmacy preauthorizations, utilization management, complaints and appeals, claims addresses and more. Thank you.

Website Support

Have a question about the site? Contact the Net Support Team at 866-213-0802 from 8:00 AM - 6:00 PM.

Secure Messaging

As a member of Coventry Health Care of Virginia, Inc., you may submit questions to us electronically through My Online Services, our secure member functionality. By clicking the Message Center link in the gold left navigation bar on My Online Services, you can submit questions and be guaranteed that your question remain confidential.

Offices

Richmond

9881 Mayland Drive
Richmond, VA 23233
(804) 747-3700
Toll-free: (800) 424-0077

Charlottesville

630 Peter Jefferson Parkway, Ste. 340
Charlottesville, VA 22911
(434) 951-2500
Toll-free: (800) 975-1213

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Roanoke

213 S. Jefferson Street, Suite 101
Roanoke, VA 24011
(540) 265-6720
Toll-free: (866) 240-4345

Support

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Members

Member Contact Information

For a full listing of all important contact information related to member care, please visit our Member Contact Information page.

Medical Preauthorizations

Phone
Local
(804) 270-9200

Toll-Free
(800) 235-2206

Fax
Local
(804) 968-4304
(804) 935-0265

Toll-Free
(866) 715-4720
(800) 586-7015

Pharmacy Preauthorization

You may contact our Pharmacy Help Desk at (800) 378-7040 or dial the Customer Service number located on the back of your member ID card.

Utilization Management

Utilization Management staff are available to answer utilization management questions by phone Monday through Friday 8:00 am to 5:00 pm by calling the preauthorization lines above or by calling the Customer Service number on the back of the Member ID card.

Utilization Management may also be reached by fax 24 hours a day, 7 days a week at the above preauthorization fax  lines.

Customer Service

(800) 627-4872
Monday - Friday
8:00 AM - 6:00 PM

Individual Customer Service

Individual Direct Customer Service
Toll free: 866-364-5663
TDD: 711 (for the hearing impaired)

Individual Marketplace Customer Service
Toll free: 855-HIX-CVTY (855-449-2889)
TDD: 711 (for the hearing impaired)

Providers

Provider Inquiries

For real-time authorization submission inquiries, frequently asked questions, claims information, preauthorizations, and provider inquiries, please visit the Provider section of our website.

Medical Preauthorizations

Phone
Local
(804) 270-9200

Toll-Free
(800) 235-2206

Fax
Local
(804) 968-4304
(804) 935-0265

Toll-Free
(866) 715-4720
(800) 586-7015

Pharmacy Preauthorization

Phone
Toll-Free
(877) 215-4100

Fax
Toll-Free
(877) 554-9137

Utilization Management

Utilization Management staff are available to answer utilization management questions by phone Monday through Friday 8:00 am to 5:00 pm by calling the preauthorization lines above or by calling the Customer Service number on the back of the Member ID card.

Utilization Management may also be reached by fax 24 hours a day, 7 days a week at the above preauthorization fax lines.

Directprovider.com Net Support

(866) 629-3975

Sales

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Employers

Sales

Richmond
9881 Mayland Drive
Richmond, VA 23233
(804) 747-3700
Toll-free: (800) 424-0077
 

Charlottesville
630 Peter Jefferson Parkway, Ste. 340
Charlottesville, VA 22911
(434) 951-2500
Toll-free: (800) 975-1213
 

Roanoke
213 S. Jefferson Street, Suite 101
Roanoke, VA 24011
(540) 265-6720
Toll-free: (866) 240-4345

CARE Team

(866) 667-3062
Monday - Friday
8:00 AM - 6:00 PM

Brokers

Sales

Richmond
9881 Mayland Drive
Richmond, VA 23233
(804) 747-3700
Toll-free: (800) 424-0077
 

Charlottesville
630 Peter Jefferson Parkway, Ste. 340
Charlottesville, VA 22911
(434) 951-2500
Toll-free: (800) 975-1213
 

Roanoke
213 S. Jefferson Street, Suite 101
Roanoke, VA 24011
(540) 265-6720
Toll-free: (866) 240-4345

Customer Service

(866) 855-1128
Monday - Friday
8:00 AM - 6:00 PM

Request More Information

Use our online form to submit a question or request more information.

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